Frequently Asked Questions
Find answers to the questions we hear most from future residents.
Everything You Need to Know
We are here to make the process as simple as possible, because we understand that finding a new apartment involves a lot of questions. Some of the most frequently asked questions concerning our floor plans, pet policy, lease terms, and more are answered below. Our leasing staff is always happy to help if you can't find what you're looking for.
We’d be happy to show you around. You can schedule a tour through our website or give us a quick call at (860) 855-3539, and we’ll help you set up an in-person visit that fits your schedule.
Yes. You can explore our homes online anytime in the Virtual Tours section of our Gallery.
We offer spacious two-bedroom apartments and a three-bedroom townhome designed to fit a variety of lifestyles here in Middletown, CT. Whether you need a little more room to grow, extra space for a home office, or a layout that gives everyone their own corner to unwind, you’ll find a comfortable home that fits the way you live. You can view current availability on our Availability page.
To get started, head over to the Availability page on our website. Once you see the apartment you like, select it and click “Apply Now.” If you ever need help along the way, our Leasing team is here for you.
Applicants must earn at least three times the monthly rent. You’ll find the full qualification requirements and the list of required documents in our Rental Policy.
You’ll find the full list of required documents in our Rental Policy.
We offer several lease term options. Our leasing team can walk you through what’s available and help you choose what works best for your plans.
We don’t allow subletting at this time. You can find more information in our Rental Policy if you’d like to read further.
Yes, all residents are required to maintain renter’s liability insurance. The minimum coverage is listed in our Rental Policy, and we can answer any questions you may have.
Residents are invited to renew their leases through our Resident Portal.
Windshire Terrace offers comfortable, competitive housing options in Middletown, CT.
Yes. There is a non-refundable application fee per applicant, as well as an Application Deposit equal to one month’s rent, due within 48 hours of approval. Current fees are listed in our Rental Policy.
Your security deposit is equal to one month’s rent and is due within 48 hours of approval. Applicants with an insufficient credit score may be approved with an additional deposit.
Of course. Our Leasing team can share recommendations for local and national moving services to help make settling in a little easier.
You’re welcome to personalize your space. We just ask that the apartment is returned to the condition it was in when you moved in.
We understand that life happens. Lease breaks are allowed for a fee. Please speak directly with Management so we can walk you through your options.
We expect residents to stay for the full lease term. If you need to move out early, please reach out to Management so we can guide you through the steps.
While we would love for you to stay, our Leasing team will be happy to recommend local and national services to assist with your move. Residents must notify Management that they are declining the renewal offer so the move-out can be scheduled.
Security deposits are returned after your lease ends. If your deposit return takes longer than expected, please contact Management so we can look into it for you.
No. Residents are responsible for their utilities.
Please reach out to your leasing agent for information on the Wi-Fi providers available in the area.
Residents are responsible for setting up their own internet. High-speed internet options are available.
Rent can be paid quickly and securely through our Resident Portal.
For full details on any additional fees, please take a look at our Rental Policy.
Yes! We offer parking in our surface lot. Each household can register one vehicle per licensed leaseholder.
If you’re planning to host guests, reach out to management so we can guide you on the community policies.
We don’t currently offer EV charging stations.
All maintenance requests can be submitted and tracked right through the Resident Portal. It keeps everything simple and organized.
Our team works hard to resolve requests as quickly as possible, and we always aim to keep you updated along the way. 24-hour emergency maintenance is also available.
Yes, we are! Windshire Terrace is a pet-friendly community that welcomes both cats and dogs. Each apartment can have up to two pets.
Yes. There is a one-time non-refundable pet fee per pet, a monthly pet rent per pet, and a DNA registration fee when applicable. Current amounts are listed in our Rental Policy, or our leasing team can share them.
For everyone’s safety and comfort, certain breeds or mixes with predominant characteristics of these breeds are not permitted. These include Akita, Husky, Great Dane, Cane Corso, German Shepherd, Chow Chow, Doberman Pinscher, Mastiff, Malamute, Presa Canario, Pit Bull, Rottweiler, Boxer, Wolf, Wolf-Dog Hybrid, and similar mixes.
This policy does not apply to approved support animals under the Fair Housing Act or ADA. Service animals are fully exempt from breed restrictions and fees with valid documentation.
We love making life fun for your furry friends! You’ll find a private dog park, lovely landscaped spaces, and convenient local trails perfect for daily walks and playtime.
Windshire Terrace offers a wide range of amenities designed to make everyday living enjoyable. Residents enjoy:
A 24-Hour Fitness Center
24-Hour Emergency Maintenance
BBQ + Picnic Area
Private Dog Park
Local Nature Trails
A Resort-Style Pool with Sundeck
Resident Clubhouse
Coffee Bar
Beautifully Landscaped Grounds
Every apartment comes with its own in-unit washer and dryer, so laundry is always easy and convenient.
We do not currently offer bike storage.
For the most accurate information on package delivery, please reach out to our Management team. They are happy to walk you through how everything works.
Our Leasing team can let you know whether any furnished options are currently available.
Yes. We love building community and host events throughout the year to bring residents together.
Yes. Quiet hours are in place to help everyone enjoy a peaceful living environment. You can find the details in your lease.
You can submit any concerns through the Resident Portal. Our team will follow up to help resolve the issue.
We are part of the Middletown School District and close to several public and private schools, along with a variety of childcare options. For commuters, Route 9 and I-91 are close by.
Windshire Terrace is in a beautiful and convenient part of Middletown. We are about 30 minutes from the Connecticut shoreline and less than 15 minutes from Downtown Middletown. Residents enjoy easy access to the Mattabasset Multi-Use Trail and Bike Path, Wadsworth Falls State Park, and the Shops at Cromwell Square. Route 9, I-91 and nearby train stations also make commuting simple and stress-free.